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Karin Lloyd

Karin Lloyd is in reflective mood as the festive season approaches

by Karin Lloyd 16/12/10 Category: Comment

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‘Tis the season to be jolly, so what better opportunity to look at some of the things we do well in the life and health claims community. First of all, we actually pay most people, which ought to be a given but has improved dramatically in the last few years. Along with marketing, product development and underwriting colleagues, we’ve worked hard to track down the root causes of declined claims and change things up front so that more people can be assured of benefiting from their cover. Many of us in the claims world have realised that our place in…
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“The view from the other side”

by Karin Lloyd 30/07/10 Comment

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Karin Lloyd shares some insights she has recently acquired : “The view from the other side” In my last blog I focused on technology and future possibilities, this time I’m coming back down to earth to look at the very human side of claims management. I recently had the valuable opportunity to be a claimant when helping my dad make claims for travel and hospital cash insurance after a major operation. Briefly, here are some of the things we have encountered: When I made the initial phone calls and explained what had happened, no-one asked me how my dad was…
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Karin Lloyd ponders whether claims needs to meet technology…

by Karin Lloyd 04/05/10 Comment

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Claims and technology – is it finally time to stop avoiding each other? With my latest £12.99 online order came an email telling me precisely what was going to be delivered and another email telling me the latest status of my delivery and when to expect a knock on the door. If I was waiting for £45,000 to pay off a large chunk of my mortgage from your company, what would I get? There is a lot of talk in the industry about rebuilding trust and engaging with consumers and what better way to achieve this than to make the…
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