AXA – Global Healthcare has enhanced its iPMI range to now include key offerings such as the International Health Plan, and Global Protect Health Plan in Hong Kong.
The main changes are:
Overall policy limit. This has been increased on the Standard and Prestige Plus plans.
Outpatient combined limit. AXA says treatment cost varies by country, and on the Comprehensive and Prestige plans it has increased the outpatient limit. This benefit pays for diagnostic tests plus physiotherapy, and visits to a doctor.
Ambulance transport. The old limit for ambulance transportation has been scrapped across all levels of cover. Following market analysis, AXA says it identified this as a key area of improvement for customers.
New excess options. Two higher excess options on the Standard plan without outpatient cover have been introduced. AXA says this option can help manage premiums for customers who are concerned about price increases.
Drugs and dressings benefit. The drugs and dressings limit on Comprehensive and Prestige plans has been increased.
Product enhancements also cover country-specific plans, including the Global Protect Health Plan, which is available to large corporate customers in Hong Kong. On claims, AXA now sends SMS text messages to customers on claims and admin, so saving customers’ time and improving clarity.
Comment: AXA says it’s been listening to customers and analysing the market, so these changes, albeit mostly small, are likely to be welcomed by brokers and customers alike. Most are relatively minor, but still help improve the plans’ appeals and keep them up-to-date.
Plus points: A rage of improvements across the range; The now unlimited ambulance benefit removes a previous point of criticism; The changes suggest an insurer that listens to its brokers and customers, not just looking at its competitors.
Not so plus points: Many of the changes are relatively minor; Not all changes apply to all plans; iPMI price rises mean insurers need to offer more options or benefits to help keep or attract customers.
Rating (max 10): Innovation: 8. Overall: 8. Gold
Tags: iPMI; AXA PPP