July 2022 Royal London: Other
We reviewed Underwrite Later back in February 2021, when it just applied to business protection applications. Now, the mutual insurer has extended the Underwrite Later option to include life cover on personal menu plans too, provided they have a sum insured of over £1m and not exceeding £3.5m, and on Whole of Life (WOL) plans over £0.5m and up to £3.5m. The added option also applies to joint life policies, provided both lives are eligible. Introduced in 2021, Underwrite Later allows customers to get cover while medical evidence is being obtained. During the underwriting period, Royal London will lock in…
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March 2021 Zurich: Apps & Technology
Zurich Life has introduced a new pre-app underwriting tool to give advisers greater certainty regarding life underwriting decisions. The new tool: Is designed to cover 90% of all pre-app enquiries Zurich previously received by phone. Allows advisers to gain an indicative decision without needing to call a pre-app line, so saving time and speeding up the application process. Is fully integrated with Zurich’s underwriting rules engine, meaning decisions are accurate and always up-to-date. Generates decisions on a range of products and benefits, not just the ones selected, so helping to provide more protection options for clients. Each pre-app case is…
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February 2021 Royal London: Other
Royal London’s new Underwrite Later option allows business protection cases to start straight away, while the insurer then goes about deciding what medical information it needs, gets it and then underwrites fully. The option is available on the insurer’s Business Menu and Relevant Life Plans but only applies to life cover. The insurer estimates it can almost double the number of business applications that can start immediately, from 49% to 93%. For comparison, the figure for personal protection application is that around 80% go straight through. Moreover, there are no automatic exclusions such as pre-existing conditions, travel and hazardous pursuits,…
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November 2020 AIG Life: CI
AIG Life has updated its existing critical illness plans, with two developments in particular being worthy of note. First, it has grouped more than 20 conditions under just four broad headings. These focus on specific surgeries or on the impact on daily life for customers, not on the name of the illness. If the impact is the same, the customer will be covered - whatever the name of the condition. The headings are: Degenerative neurological disorder. Reduced heart function. Surgery to the heart, aorta or pulmonary artery. Surgery via the skull. Individual definitions remain but AIG says this approach is…
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April 2020 BHSF: Other
BHSF’s new Rise plan is an employee assistance programme (EAP) that offers personalised, on-demand and proactive advice and support from a range of expert mental health, financial and legal providers. The plan provides: • A 24/7 counselling and advice line. • 24/7 phone access to personal legal information and support, provided by Irwin Mitchell. • Face to face counselling. • 24/7 health and wellbeing advice and support. • 24/7 phone access to personal financial and debt information and support, provided by Auriga. • Your Care Support – support for carers, provided by Tutella. • Brain and Spine Foundation advisory service.…
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December 2019 VitalityLife: Other
Vitality has launched a cancer benefit for some of its customers undergoing active cancer treatment. Cancer Benefit Booster is a short term monthly income which supports additional living expenses incurred during cancer treatment. It is available to customers who have both a VitalityHealth Private Medical Insurance (PMI) plan and an eligible VitalityLife Serious Illness Cover (SIC) policy, and who are undergoing treatment for cancer and are claiming on either policy. Claimants receive £570 a month, plus the cost of their monthly PMI and life insurance (max £1K per month) premiums - in other words, a cash benefit plus a waiver…
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November 2019 Guardian: CI
Guardian’s new plan is a combined life and critical illness (CI) cover plan designed to make having life and CI cover less expensive. There are also a number of enhancements made to the CI proposition for existing customers, including three new full pay-out conditions and improvements to children's CI cover. The new plan offers a single payout in the event of the customer's death or diagnosis of a critical or terminal illness. For existing customers, three new full payout conditions are added: gastro-intestinal stromal tumour, neuroendocrine tumours and ulcerative colitis. Guardian has also made improvements to a number of definitions…
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December 2018 VitalityLife: Later Life
Dementia and FrailCare Cover is a new no initial cost add-on to Vitality’s Serious Illness Cover (SIC). Vitality has launched the variant as it says current solutions to the ageing population are falling short of the growing need for customers to prepare for the costs of living with conditions in later life, particularly with regard to degenerative conditions such as dementia, Alzheimer’s, Parkinson’s, stroke and general frailty. Dementia and FrailCare Cover is an industry first and is aimed at helping people prepare financially for becoming frail or getting dementia in later life. Vitality points out that care costs in later…
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July 2018 AIG Life: CI
AIG Life has updated its CI with life cover plan, adding more cover and changing and simplifying conditions too. One significant change is that on additional payment conditions on adult lives, the benefit is now the lower of £35K or 50% of the sum insured. Typically the market figure has been up to £25K. Four new conditions (intensive care with mechanical intubation, severe mental illness, Devic’s disease and surgical removal of an eyeball) have been added, and there are five new additional payment conditions (neuroendocrine tumour, permanent pacemaker insertion, severe sepsis, syringomelia and gastrointestinal stromal tumour (GIST) too. The definition…
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June 2018 Guardian: Term
Guardian is a new insurer (but an old insurance brand) that has soft launched in May 2018, with a view to rolling out its proposition to other advisers during 2018. Its first two products are: Life Protection. A term insurance policy available to age 90 that also pays out on terminal illness. Critical Illness Protection. Conventional CI cover that pays the sum insured on diagnosis of a specified critical illness, on terminal illness or on undergoing specified surgery and can run to age 70. CI and life cover are not offered combined, as Guardian says that can mean life cover…
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May 2018 Old Mutual Wealth: Term
Old Mutual Wealth’s (OMW’s) rolling term policy offers renewable guaranteed premium term insurance that can effectively turn into whole life cover over time. OMW offers three types of funding option on its Protect product – Rolling Term, fixed term and whole life. This review focuses on Rolling Term. Customers take out a ten year term policy, with guaranteed premiums. At the end of each ten year period they can renew for a further ten years, with future premium rates guaranteed too. Compared to renewable term insurance, Rolling Term offers two key advantages: All premium rates are guaranteed. This also applies…
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April 2018 Bupa: PMI
Bupa Business Mental Health Advantage Bupa's Business Mental Health Advantage policy is designed to provide cover for mental health conditions to businesses and their employees. The policy provides support and treatment for almost all long-term mental health issues, except for dementia and learning/behavioural development problems, which often affect people after and before their working life anyway. Bupa’s existing mental health benefits and services, including a self-referral service (giving employees access to a specialist consultant without GP referral), are also included. Cognitive behavioural therapy (CBT) is available through Bupa's wellbeing and mental health support service. The policy’s key features include: Extending…
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March 2018 VitalityHealth: Apps & Technology | Other
VitalityHealth has launched a new Vitality GP service which it says transforms its capability to deliver class-leading primary care benefits that members can access quickly and easily. It offers and funds three choices of GP access for its customers. These are: Face-to-face. Video-call. 24-hour phone advice. The service is delivered through an enhanced Vitality GP app, which is an evolution from the previous telemedicine solution and creates a full ‘clinic in your pocket’ experience. Vitality says the proposition is integrated, which means its members don’t need to be passed back and forth between GP and insurer should they require further…
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January 2018 National Friendly: Later Life
National Friendly has grouped together this product with its Assisted Living Insurance plan under the wider heading of ‘Later Life Care’. For Grace Care, all customers have to do is contact National Friendly on 0330 221 1171 to be put in touch with an expert adviser at Grace Care. Grace has long been established as a provider of high quality help and advice around long term care and this service is available through National Friendly at just £60 (half the normal cost). The adviser will: Talk to the customer in confidence about the needs and wishes of their elderly loved…
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November 2017 WPA: PMI
WPA’s new group PMI plan targets SMEs with 50 or more employees and uses new technology to offer greater transparency and flexibility. There are three main strands to the proposition: Precision Corporate Healthcare. This element allows the employer to design its own health insurance scheme, knowing how much each element will cost it. A bespoke digital interface allows firms to add, delete or modify individual benefits to create the package and price that suits them. The effect of changing any benefit can be seen immediately rather than requiring a fresh quotation. Precision Analytics. This second element applies once the…
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May 2017 The Exeter: Term
The Exeter has launched into the protection life insurance market, with a new plan designed to appeal to two groups who often struggle to get affordable cover – those who are overweight and those who have Type II diabetes (and many will have both). Managed Life offers reduced premiums in future years for customers who positively manage their condition by lowering their HbA1c level (if they are Type II diabetics) or their weight (if they have a high BMI – body mass index). To best understand how the plan works, the timeline for a new plan is: First, an initial…
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April 2017 Co-Operative: Other
For the last 30 years, Co-Op Funeralcare has assisted families who have lost a child under the age of 16 by not making any charge for its funeral director services. This has now been extended to 16 and 17 year olds, so covering all children. In addition, the Co-Op has iincreased the options available to families as part of its free child funerals service and committed to online transparency on its free child funerals policy, providing families who are concerned about cost, with peace of mind. The free service includes the necessary provision of funeral colleagues, transportation and collection, a…
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March 2017 VitalityLife: Other
Wellness Optimiser is a contract with customers that gives them upfront and ongoing discounts in return for meeting health activities. The process starts with the customer undergoing a two yearly health check-up, for which they pay £10 (a heavily discounted rate). This is undertaken through a partnership with Lloyds Pharmacy and other Vitality partners. The customer then gets a Wellness Status, which shows their BMI, cholesterol, blood pressure and blood glucose levels. Engaging in Wellness Optimiser generates an upfront discount on standard office premiums based on their age (whole of life policies, with discounts up to 60%) and the term…
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March 2017 VitalityLife: Other
VitalityLife’s Vitality Nurse is a range of medical screening and nurse services whose sole purpose is to improve the underwriting process. Vitality Nurse offers an instant booking service for medical underwriting requirements with real time results from VitalityLife's bespoke evidence analyser app. This will enable easier and faster medical underwriting, with 80% UK coverage. The market norm typically offers an inefficient system characterised by ongoing delays and missed appointments. Vitality Nurse offers the convenience of medical screening by a clinically qualified nurse in the comfort of the customer’s own home in as little as two hours from the time of…
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January 2017 VitalityHealth: Other
Healthy Workplace is VitalityHealth’s new health and wellbeing toolkit for SMEs. It starts with three core elements: A yearly health calendar. Quarterly campaigns. Quarterly webinars. To these three can be added a number of modules, depending on the business size and what is needed: Champions and Challenges. This is a 12-month engagement platform empowering workplace champions to become health and wellbeing advocates. Vitality Coach. Half day wellness consultation from a Vitality specialist. Wellness Days. An understanding of employees’ health numbers – measuring 25 metrics including BMI, heart rate and blood pressure – to identify any potential issues. Workshops. This includes…
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January 2017 RedArc: Other
RedArc has launched a new service, which is available to insurance companies as a value added service on a group risk plan, and can also be bought direct by employers. In order to activate the service, the employee must have had a 48-hour, or longer, stay in a hospital. The stay can be for any condition with the exception of pregnancy, and that includes mental health (often excluded under PMI policies), and can follow a planned or an emergency admission. A RedArc personal nurse adviser will provide long-term practical advice and emotional phone support. The actual support package varies according…
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November 2016 Cigna: PMI
Cigna has launched Virtual Health as an add-on app for employers. It offers a range of healthcare benefits to Cigna’s PMI covered employees. The app includes a number of elements: My Virtual GP. Members can check their symptoms using the app’s Symptom Checker. If that identifies a need to see a GP, instead of making a physical appointment with their NHS GP, the member can instead make a virtual video appointment with a private GP through Dr Now (part of the Now Healthcare Group). Dr Now offers virtual GP and pharmacy services via the member’s smartphone. Video virtual appointments are…
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August 2016 Medicash: HCP
Liverpool based health cash plan Medicash has launched its new Family Care plan (in association with Medex Protect) as a corporate hybrid aimed at giving families some of the benefits of both health cash plans (HCPs) and private medical insurance (PMI). What makes it unusual is that the focus is on the child’s health. The basic plan pays up to: £500 a year for each child for specialist consultations for children. £1,000 a year per child for diagnostic tests and scans (these can include CT, MRI and PET scans). £150 a night (up to 30 nights per child pa) for…
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June 2016 AXA PPP healthcare: PMI
A ‘fresh look at corporate health and wellbeing’ is how AXA PPP healthcare describes its new plan for medium and larger firms. The plan starts by encouraging firms to first think about their health and wellbeing strategies and to set specific objectives and measurement systems. There are then three elements to what Advance offers: Work Well. This element includes Health Gateway, which sets employees achievable goals, suggests manageable actions towards proven health outcomes and uses a Health Age Calculator to assess underlying health factors. Expert help through the Health at Hand service is available, as are various health discounts. The…
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May 2016 Ellipse: Other
Group risk insurer Ellipse has now launched a free excepted life trust for its group life customers. The trust can be used for excepted and single life relevant life policies and is free of charge to both new and existing policyholders. It does however cease if the customer’s excepted life policy with Ellipse is cancelled. In practical terms, the customer needs to download the trust deed, complete the necessary information, print it out and sign it. The documentation is then re-scanned and returned to Ellipse. An existing customer would go through a similar process but will need to tell Ellipse…
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March 2016 VitalityLife: WL
VitalityLife has launched two new whole of life options, both of which offer much lower initial regular premiums. Interest Rate Optimiser is effectively an increasing premium whole of life plan, with the customer benefiting if long term interest rates rise. Many actuaries are concerned that low sustained long term interest rates mean they have to be cautious in building up policies’ reserve values faster on their life insurance policies and that means having to charge higher premiums. If the interest rate risk could be taken on instead by the customer, that would open up the possibility of lower premium rates,…
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February 2016 Aviva: Term
Aviva has added an option to include critical illness benefits on its RLP (relevant life policy). Previously, RLPs have offered life cover only or (more recently) have included terminal illness cover too. Indeed, the general consensus was that that was all an RLP could include. However, Aviva has revisited the law around RLPs and come up with a different interpretation of Section 393B (3 and 4) of the Income Tax (Earnings and Pensions) Act 2003 (ITEPA). The reasoning behind this reinterpretation is set out in useful detail on Aviva’s adviser website. The CI benefit is essentially the same as on…
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February 2016 Punter Southall: Other
Punter Southall is now one of the largest health and protection advisers in the UK and this new plan is designed to help employees of its clients once they leave hospital after treatment. The plan is underwritten by Astrenska Insurance and administered by Collinson Insurance Services. The plan includes two key elements: Personal homecare and assistance. This is delivered by Intana, which is part of Collinson’s. The first element is personal care assistance in the patient’s home. This can include help with bathing and toileting, getting dressed/undressed, hair care, teeth cleaning, personal hygiene and help with general health needs and…
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November 2015 Punter Southall: Other
Punter Southall has introduced a GP surgery app, through Medical Solutions UK Ltd. The Med24 Service app provides 24/7 telephone access to UK based practicing GPs. The app also offers an e-consultation facility and the option of private prescriptions, with medication delivered directly to home or work, as well as referral to specialists where appropriate. Users also have access to an extensive medical library of medically validated fact sheets, covering more than 1,100 health conditions, treatments, travel advice and immunisation. A member can store their own medical information and also gets access to a useful symptom checker tool. Medical Solutions…
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November 2015 Medex Protect: IP
Medex Protect’s new plan simply reimburses employers the £88.45 a week they pay as Statutory Sick Pay for 27 of the 28 weeks that the benefit is paid. The benefits starts to be paid from day seven of the period off sick. In addition, the plan pays for up to two private GP consultations per employee per annum. These are delivered face-to-face by the Dr.Now secure app. Also included are telephone consultations with specialist occupational health nurses (with detailed reports and advice provided to the employer), an employee assistance programme, face-to-face consultations with occupational health physicians (again with reports provided…
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August 2015 April UK: PMI
A short and simple review this… April UK has enhanced its SME private medical insurance (PMI) proposition by adding on free cancer cover. It will now pay out £10,000 through its complimentary Cancer Cash Plan upon diagnosis of a new cancer. The benefit is available to all main employees of group schemes with 3-9 members, provided they are between the ages of 18 and 64. The benefit is part of April UK’s Key Partner programme, which was also launched in July. This means the benefit only applies if the policy is taken out through one of the broker partners. Comment:…
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July 2015 Canada Life: Term
Canada Life is the largest group life insurer in the UK and a major group risk player and it has introduced this new plan to consciously grow the group life market. To do that, the plan itself has been designed to offer simple cover that is cheap and easy to buy. The particular opportunity Canada Life is looking to capitalise on is pensions auto-enrolment, which is now up and running for larger firms and is currently being rolled out to SMEs too. So this plan offers simple to buy group life insurance for firms with 2-50 employees. Using the CLASS…
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June 2015 Havensrock: IP
Havensrock is part of the Punter Southall group and launched in October 2014. Its new group income protection plan (GIP) is underwritten by Aviva and is distributed through Punter Southall Health and Protection Consulting (PSHPC). The product includes a conventional GIP core but with a strong emphasis on helping employers maximise productivity. Rates are guaranteed for three years and the plan is aimed at 50+ members (there is no maximum scheme size). Commission can be included or the plan sold on a nil commission basis. A useful online technical guide to the plan is available. On top of the traditional…
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May 2015 Aviva: Term
Five years ago, in 2009, Aviva became the first UK life insurer to offer free life cover to new parents. It offered a free one year term insurance policy with a sum insured of £10,000. Now, it has revamped the offering, increasing the sum insured to £15,000 for both parents for each child. Policies are also available up to the child’s fourth birthday. The cover still lasts just one year and to get it, parents simply register online (http://www.aviva.co.uk/life/free-parent-life-cover/) or phone 0800 404 6465 or contact their financial adviser. No payment is taken, and Aviva does not ask for any…
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April 2015 Friends Life: CI
Friends Life has introduced a number of changes to its existing critical illness (CI) plans and also added a new option across its protection plans. The changes include: The existing cancer definition has been simplified. A new ‘less advanced cancer’ definition has been added. This benefit is an additional payment and covers 20 specific types of cancer and pays out a lower benefit compared to the full cancer definition. A severe hearing loss additional payment has been added. This complements the existing deafness definition, which continues. All additional payments are now the lower of £25% of the full benefit or…
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February 2015 ManuLife: Other
With the exception of iPMI plans, we normally restrict our reviews to UK life and health insurances. However, this critical illness (CI) plan is marketed by Manulife in Hong Kong and we are reviewing it because some of its design elements may be of interest to UK CI insurers. Customers can choose to pay a flat guaranteed premium over periods of 10, 20 or 25 years or to age 65. Cover can last up to age 100. The plan covers 65 conditions and using partial payments, more than one claim can be made (up to age 85) – even for…
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November 2014 WPA: PMI
WPA describes this as the first multi-family healthcare plan. It means that extended families (grandparents; parents and children usually) can, in effect, have a mini group policy for the entire family, offering significant premium savings as well as convenience. So, a policy could be taken out by grandparents to cover their adult children and/or their grandchildren. Or, a parent might cover their children and their own parents. Theoretically cross-generational policies can fall foul of technical matters such as the lack of insurable interest but, as the plan generally pays just for treatment and because we can’t see much…
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October 2014 Willis: iPMI
Willis Employee Benefits is part of the Willis Global Human Capital and Benefits Practice, which has over 3,000 employee benefits associates in 120 countries. This plan is offered by Now Health International, whose underwriting partner is AXA. The medical screening is arranged by. The plan is aimed at organisations with between one and 99 international employees. It provides international private medical insurance (iPMI) cover for them and their dependants through the Now Health International WorldCare plan Four levels of cover are available – Essential, Advance, Excel and Apex and the plan covers pre-existing conditions and provides worldwide cover, which can…
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September 2014 Medex Protect: PMI
Medex Protect’s is a new(ish) company run by directors Matthew Kelvie and Jason Dunks, who both have considerable experience in the PMI sector. The company is an appointed representative of Compass Underwriting and individual plans are underwritten by Gibraltar based Focus Insurance Company and company plans by both Focus and Lloyd’s syndicate Kiln Group. Medex Protect is written as an annually renewable general insurance policy. It covers medical excess and shortfalls and is designed to sit alongside a private medical insurance (PMI) plan. PMI insurers often offer big discounts for excesses, in effect shifting risk to the customer.…
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August 2014 Alliance Surgical: PMI
We reviewed Alliance Surgical’s as.one plan for individuals in June and this version is the corporate version, launched on 1 August. Benefits are similar to the individual plan but vary based on the number of corporate members included in the scheme: Corporate 5 is for companies with up to five employees and the plan includes two consultations and £250 of Health Credits if the Plus version is selected. Corporate 10 is for companies with up to ten employees and the plan includes four consultations and £500 of Health Credits if the Plus version is selected. Corporate 20 is for companies…
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July 2014 VSP: Other
VSP was set up in the USA by a group of optometrists in 1955 and today has 75m members worldwide. The not for profit organisation established in the UK in 2013 and is now expanding its operation in the UK and Ireland through financial advisers. VSP Vision Care is a system for employers to provide eyecare benefits for their employees. As well as being a valuable employee benefit, it also helps employers meet duty of care obligations and provides a valuable return on investment (ROI). VSP says a typical ROI is 70%). Benefits can include savings such as less…
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June 2014 Alliance Surgical: PMI
Alliance Surgical is the largest independent group of senior clinical doctors and specialists in the UK. It now offers as.one as an alternative to conventional private medical insurance (PMI). The plan is available to anyone resident in the UK, regardless of age, lifestyle or previous medical conditions. The plan includes one free specialist consultation a year, without going through the normal gatekeeper route of having to be referred by a GP. After speaking with the Consultant Triage team, Alliance Surgical guarantees an appointment with a specialist within five days. Those specialists comprise over 1,200 of the UK’s most eminent medical…
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April 2013 Absence Matters: CI | IP
Other Absence Matters is part of Health Claims Bureau, which has been operating in the UK and Ireland for over 25 years. The Health Trust is a new arrangement that offers a tax efficient vehicle for getting people who would not normally receive income protection or private medical insurance back to work when it isn’t a work-related injury or medical condition. The plan provides a nurse based case management system where employees are referred by HR or line managers. The nurse is trained to identify return to work barriers using the biopsychosocial model. Employers get access to the Medical Disability…
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December 2012 LV=: IP
December 2012 IP LV= Income Protection for doctors LV=’s existing IP (income protection) plan has been modified to better meet the needs of doctors and surgeons. The main changes that have been introduced are: Sick pay guarantee. Advisers can have a single 12 month deferred period, but LV= will pay out earlier for doctors who have less than five years NHS service and so do not yet have maximum NHS sick pay benefits. £3,000 benefit guarantee. If income falls because the doctor has changed jobs or roles, they will be paid £3,000 a month or the full insured benefit if…
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November 2012 PruProtect: IP
As our stats page shows, there are almost a quarter of a million doctors on the GMC’s register. Over 100,000 are female (who have traditionally had to pay 50%+ more for income protection cover) and most doctors (over 155,000) are under 46. That adds up to a big market for income protection (IP)—if the cover is right. The problem is that writing IP has always been complex. A significant factor is that how much sick pay the NHS pays a doctor depends on how long they have been employed by the NHS. So, if they become ill and cannot work,…
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April 2011 PruProtect: Term
PruProtect has launched no less than seven new products including whole of life cover and family income benefit. This review focuses on the unique Education plan. This product covers the cost of school and tuition fees in the event of a parent’s death. The plan’s key details are: • On death of a parent pays £750 per school term per child covered. • Or, the Private School option pays school fees, up to £10,000 per term per child. • £1,000 star award if a child excels in a particular discipline e.g. grade 8 in a musical instrument. • Tuition fees…
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November 2010 WPA: HCP
WPA’s new health cash plan offers standard HCP type benefits plus a range of built-in and add-on benefits that aim to top-up what is already available on the NHS. The plan is available in individual, corporate company paid and corporate voluntary (the main market for HCPs) versions. Three price levels are offered with either 75% or 100% reimbursement. A voluntary scheme with up to 49 employees could pay from £7.76 a month for Level One benefits with 75% reimbursement or up to £21.00 a month for a Level Three plan with 100% reimbursement. A Level Three plan would pay annual…
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July 2010 PruHealth: PMI
PruProtect has introduced two new plans—Health Cover and Health Cover Optimiser. Health Cover is effectively a simple PMI add-on from sister company PruHealth to PruProtect’s Serious Illness Cover. By doing this, customers gain a useful 5% discount plus the convenience of one application form and a joined-up approach. Three levels of PMI cover are available on both plans—these are Comprehensive Cover, Primary Cover and Heart and Cancer Cover. In this review however we focus on Health Cover Optimiser. This also looks to combine Serious Illness Cover with PMI but in an even more joined-up way. It allows customers to choose…
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