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Dr Marius Barnard

We have heard the sad news of the death of Dr Marius Barnard this morning. Marius was undoubtedly a great man, who excelled in a number of areas. He was of course a pioneering surgeon, an influential politician and a committed activist for social change in South Africa.

We were fortunate that he also turned his considerable talents to the protection industry and was the creator of the concept of Critical Illness. We had the privilege a few years ago of him speaking with great passion and clarity about protection at the Protection Review dinner. That year we gave him our Lifetime Achievement Award. There could be no finer recipient.

Johnny Timpson who was close to Marius to the end said that his last words to him were 'Johnny, my race is run'. It was a long and remarkable race and the memory of what he achieved will live with us all for a very long time. May he rest in peace.

 

5 QI

Interviewee's Headshot

Colin Boxall, ADVO Group

1. What was the first album you can remember buying?

 I was never much interested in music until 1977 when the whole music scene turned on its head. I remember listening to the Clash’s debut album, ‘The Clash’ at a friend’s house and had to have a copy of my own. I still have it today along with many others from the era.

 2. What is your biggest pet hate about the world of financial services?

 Unreliable service. I am constantly astounded by the lack of basic service standards and the disconnect that exists between what advisors need to do a good job and what is actually provided from some of our insurer partners. Today’s technology should make things better, information is instantly available but we still wait too long for information and quotations. There are too many automated replies and too much hiding behind emails. We need more of the personal touch and an industry that cares more for what clients want. Processes can at times seem to be more designed to benefit them rather than the client. Many advisory firms would be immediately sacked by their clients if they behaved in a similar way.

3. What is your favourite film, and why?

 Shawshank Redemption. I’ve lost count of the number of times I’ve seen it. The film always draws me in. The acting and the characterisation are excellent but to me it is the sense of justice prevailing against all the odds, it you stick with it it’s a great ‘feel good’ movie.

4. If you won a million pounds tomorrow what would you do with it?

 Being honest, nothing too creative. Pay off the last of the mortgage and travel. I love travelling and there is so much more to see & experience. When you get to a certain age it’s harder to rough it so the cash would allow an amount of comfort to do things ‘properly’.

5. If you could change one thing about the protection insurance industry overnight, what would it be?

 Introduce a culture of zero tolerance for dishonesty with transparency actively promoted. With many low-level day-to-day breaches falling below the FCA’s radar we need to introduce a ‘code of ethics’ where poor behaviour is not accepted.

 It is always a welcome relief when competing for business on merit. As many of us can testify losing a client through competitors using questionable practices leaves a bitter taste. Although we have seen improvements over the last few years I still can find that some sectors of our industry mislead clients and some insurer representatives of making things harder by placing hurdles in my way in favour of another advisor.

 

About Protection Review

Protection Review is the definitive review of the UK's multi-billion pound health and protection insurance industry. Protection Review was established in 2003 by its then co-directors Peter Le Beau and Andy Couchman. In 2010 Kevin Carr joined as chief executive. All three are passionate about health and protection insurance
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Poll Results

Poll Results

SEPTEMBER 2014

In our last poll we asked "Which of the following is most likely to increase protection sales?"  Trust and Improved communication with consumers were the key issues identified by our respondents.

 

Latest Poll

In our latest poll we ask  "How will the results of the Scottish referendum impact on sales of protection products?"  Click here to take part in the poll and check back here soon to see the results.

Book

THE PROTECTION REVIEW IS NOW ONLINE!! Click on eBook in the menu at the top and register to view the content.  If you have any queries please contact jo@lebeauvisage.co.uk 

Events

Protection Review 2014 was held on Thursday 10 July at The Landmark London. The date for Protection Review 2015 has not yet been released.  Check back here regularly for details.

Click here for pictures of the 2014 conference and click here to see the pictures of the dinner and awards.

For queries about this, and other Protection Review events, including training, please email jo@lebeauvisage.co.uk

 

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