Recognising excellence in protection
The Protection Review Conference and Awards 2022 will take place on 1 December.
Email [email protected] to reserve your table or place at the dinner and awards
Entries and voting are now open for this year’s Protection Review Awards.
The awards recognise those in the industry who consistently show that the customer is the driving force behind everything they do, whether improving the customer experience, paying more claims, product innovation or more. We pride ourselves on the robustness of our judging process and aim to ensure its integrity at every step.
Our judges this year are Roger Edwards, Kevin Carr, Jo Miller, Peter Le Beau, and Andy Couchman. In addition, we will have a range of guest judges across different categories, who will be announced soon.
The judges will decide the winners by considering your votes, written entries, their industry knowledge, and any other relevant information they pick up along the way. The aim is for the results to be as independent as possible – but the real test for us is not the process, but whether the best companies and people win.
• Voting opens and written entries invited – Monday 27 June 2022
• Voting closes – Friday 2 September 2022
• Deadline for ALL written entries – Friday 2 September 2022
• Judging day – 5 October 2022
There will be no extensions to these dates.
To cast your vote:
Your votes help decide the winners for this year's awards. All votes are anonymous, and you don't need to vote in all categories, just those where you have knowledge and experience.
As part of the online vote, there is optional free space for additional comments if you would like to provide brief reasons for your vote, which is not compulsory.
Voting opens on Monday 27 June 2022 and will close at 6pm on Friday 2 September.
To enter the awards:
- Entries should be a maximum of 500 words sent as a word document to [email protected] by 6pm on 2 September 2022 (there will be no extensions)
- Written entries only please – any essential supporting information can be submitted, but may not be viewed
- Please read the criteria for the award you are entering carefully – entries should include at least two achievements from the period 1 September 2021 to 31 August 2022 and details of one aspiration or goal
- Written entries should include an independent testimonial, which can be a supporting comment from any external person or organisation (such as adviser, customer, journalist or partner organisation) and should be sourced with a name, company and date
CATEGORIES REQUIRING A WRITTEN ENTRY
Categories requiring a written entry are listed below and written entries can be submitted at any point from Monday 27 June 2022 – there’s no need to wait for us to announce shortlists:
- Underwriting & Claims Award
- Innovation Award
- Protection Intermediary of the Year
- Individual Protection Adviser of the Year
- Best New Product
- Young Achiever Award
- Health Insurance Adviser of the Year
- Doing it Better Award
- Unsung Hero Award
- Best Care & Support Experience
- Best Adviser Marketing by an Insurer
- Best Use and Promotion of Care and Support Services by an Adviser
- Best Protection Network
CATEGORIES WHERE WRITTEN ENTRIES ARE NOT REQUIRED
Four of our awards do not require a written entry, and these are listed below:
- Personality of the Year
- Protection Journalist of the Year
- Organisation of the Year
- Lifetime Achievement Award
We'll announce the shortlists soon after the judging day.
Reasons entries don’t always win
- Entry doesn’t reflect the criteria closely enough (i.e. the criteria was possibly ignored or not read)
- Entry is over word count
- Entry doesn’t provide enough evidence or data e.g. claims stats (there may be lots of nice comments, but if there is no data/stats/testimonials to back it up it may not win)
- Lack of humility/customer focus/too salesy
- The ‘So what?’ factor – entries that promote ‘business as usual’ are unlikely to win compared to entries that stand out
- Company/person performed poorly in industry vote
- Other entries were stronger
If you have any questions, please email: [email protected]
Award Categories and criteria
Awards requiring a written entry:
Underwriting and Claims Award
LAST YEAR’S WINNER: ROYAL LONDON
Which insurer has the best underwriting process? Which insurers are making the best use of technology in a positive way for underwriting and claims? Which insurers are underwriting fairly and paying claims quickly? Which insurers make it easier to write new business? Which insurers provide quick and easy access to underwriters? Which insurers make fair and appropriate underwriting decisions on a consistent basis? Which insurers demonstrate a strong and transparent use of claims data across the industry?
Note: Entries in this category should include the most recently available paid claim statistics ideally split by different product lines (e.g. Life, CI, IP) along with the number and/or value of claims paid during.
LAST YEAR’S WINNER: ROYAL LONDON
Which company has been the most innovative across the protection and health insurance market over the last year? Which company has shown the greatest desire to move the industry forward through innovation? How does this innovation genuinely stand out as being completely different from anything that has gone before? Please supply details of which innovation(s) you are referring to when entering or voting.
Protection Intermediary of the Year (firm)
LAST YEAR’S WINNER: FUTURE PROOF
Which protection intermediary firm has done the most to drive the industry forward? Which adviser firm is considered to be the best in the market? Which firm would you recommend to friends and family and which one stands out above all others as the protection intermediary of choice? In the current context of a cost of living crisis, what have you done to improve retention rates for existing policies?
Note: Entries in this category should ideally include product splits (e.g. % of business written that is Life only, CI, IP etc) and also the % of business written as indemnity vs non-indemnity.
Individual Protection Adviser of the Year
LAST YEAR’S WINNER: NAOMI GREATOREX, HEATH PROTECTION SOLUTIONS
This category is for individual advisers, rather than companies. Which individual adviser is not only an excellent protection adviser for their clients but also does more than most to drive the industry forward as well as helping other advisers? Which adviser would you most want advising your friends and family? How are you growing your business and the market overall? In the current context of a cost of living crisis, what has this adviser done to improve retention rates for existing policies?
Best New Product/Enhancement
LAST YEAR’S WINNER: AIG LIFE
Which new product or product enhancement has made the biggest improvement to the industry over the last year? Which has helped customers the most? Which is helping to grow the market the most? Which has helped to raise standards across the industry? What customer need does this product or enhancement meet and what evidence can you provide to prove this?
Note: Any products or enhancements launched after 1 September 2021 can be considered for this award.
Young Achiever Award
LAST YEAR’S WINNER: AMY JENNEY, CURA FINANCIAL SERVICES
This award is for anyone working in the protection or health insurance industry (e.g. insurer, reinsurer, intermediary, adviser, paraplanner, tech firm, marketing etc) who is under 30 at the time of entry. The person should show an outstanding level of knowledge and commitment in their field, supplemented by any notable achievements over the last year.
Health Insurance Adviser of the Year (firm)
LAST YEAR’S WINNER: REGENCY HEALTH
Which company has done the most to drive the health insurance industry forward? Who provides the best PMI advice to consumers? Which firm would you recommend to friends and family for any health insurance related matter? In the current context of a cost of living crisis and post pandemic challenges for the NHS, what has this firm done to improve processes and manage client expectations?
Doing it Better Award
LAST YEAR’S WINNER: LIFESEARCH
Our aim is to recognise the company that's getting it right, not only with their products and customer service, but with their commitment to diversity, climate change and plans to become carbon neutral, corporate responsibility, culture, charity, local community and the long-term health and well-being of their people. Entries should consider what is being done over and above what might be considered as ‘business as usual’.
Unsung Hero Award
LAST YEAR’S WINNER: RUTH GILBERT, INSURING CHANGE
We are looking to recognise those people making a real difference to consumers and advisers every day who are NOT in senior management, not in the media or public eye, and are not (too) well known in the industry. Entries that demonstrate a truly important role in the customer or adviser journey that is making a really positive difference will stand a good chance of winning.
Best Care and Support Experience
LAST YEAR’S WINNER: AIG LIFE
This category is open to insurers, who can submit one entry each. Entries can come from either the insurer ONLY or ‘jointly’ from the insurer and service provider(s).
This category includes the growing range of added value services that are available to customers through their life and health insurance policies. Everything from GP services and second opinions, through to counselling, rehabilitation and more. How have you engaged advisers and customers to showcase the value and increase take up of your care and support service? How have your services made a difference to customers’ lives? How would you quantify the success of the experience you offer? In the current context of a cost of living crisis and post pandemic challenges for the NHS, what have you done to manage client expectations?
Note: Where possible please also evidence the success of your service with data about usage (e.g. not just how many people downloaded the app).
Best Adviser Marketing by an Insurer
LAST YEAR’S WINNER: AIG LIFE
This award is for the insurer who provides the best marketing support to adviser firms in the protection market. This can include any broker focused marketing activity including marketing, advertising, broker consultant support, websites, apps, social media, PR and any other relevant marketing literature. What evidence can you provide of the impact your marketing has had in the adviser community?
Note: The judges will be looking for strong evidence of any activity from insurers that helps advisers but is not related to products, price or underwriting.
Best Use and Promotion of Health and Wellbeing Support Services by an Adviser
LAST YEAR’S WINNER: ASSURED FUTURES
This award recognises financial adviser firms that understand, recommend, and promote care and support services to their clients and beyond. How has your firm championed added value services (such as remote GPs, second opinions, counselling services and more) to your customers and the wider industry? In the current context of a cost of living crisis and post pandemic challenges for the NHS, what have you done to encourage clients to make maximum use of the added value services provided by insurers? Tell us about a customer wellbeing initiative(s) linked to increasing the use of care and support services that has helped your customers to get maximum value and support from their protection insurance. How has promotion of these services made a difference to your clients’ lives?
Best Protection Network
This award seeks to recognise those Networks or Clubs which are working to grow the protection market and improving advice standards in the industry. Why should a protection adviser join your network above others? What evidence can you provide of the impact you have had on the growth of the protection market and how you have contributed to raising standards of advice?
No written entries required:
Personality of the Year
LAST YEAR’S WINNER: ROBYN ALLEN
Which person has shown the most determination for improving the protection and health insurance industry over the last year? Which person has been the most vocal about the benefits of protection and also in calling for improvements. This could include improving consumer outcomes, driving regulation, advertising, training, product development and more. Quite simple, who is the protection personality of the year?
Protection Journalist of the Year
LAST YEAR’S WINNER: KATEY PIGDEN, MONEY MARKETING
Which journalist is championing protection? Which writer or editor has shown the most consistency for reporting accurate, timely and challenging protection news and/or features? Which journalist do you read most for protection issues? Which name do you look out for to make sure you don’t miss what they have to say? Who has challenged the industry to make things better for our customers?
Organisation of the Year
LAST YEAR’S WINNER: AIG LIFE
Overall, which organisation has been the best organisation in the protection and health insurance industry? Who has done the most to take the industry forward and improve the market for consumers? This can be an insurer, distributor, adviser, reinsurer, trade body, technology firm or any other organisation.
Lifetime Achievement Award
LAST YEAR’S WINNER: ANDY PETERS
Who deserves special recognition at this stage of their career? Which person from any part of the protection and health industry has done more than any other during their long career to improve the market for everyone and most of all consumers? Who has consistently driven the industry forward over a significant period of time be it distribution, manufacturing, regulation, a trade body or otherwise. Who do you respect most across their career in this industry?
You can find a reminder of our award winners from previous years here.