Protection Review Awards 2020 – HOW TO ENTER
To enter this year’s awards please submit your entries in Word format via email to Jo Miller [email protected]
All entries should be no longer than 500 words and must include a sourced testimonial from a third party – such as a customer or adviser.
When putting together your entry please use the format of ‘Two stars and a wish’ – Two things you or your company has done well over the last year plus one thing you would like to do or improve either within your organisation or across the industry. In previous years the ‘wish’ element of some entries has been very generic – please try to be specific where possible (and note that sometimes judges may refer to previous wishes to see if these have been progressed).
Entries are 500 words maximum, no supporting information is required and entries should not include videos, links, graphics, PowerPoint slides, images, sales aids or any other materials.
For most categories we typically expect entries to be from the customer/adviser facing organisation (i.e. insurer, adviser etc) however any companies can enter any relevant category as appropriate. Where the award is open to a specific type of organisation this is indicated on the award criteria.
We pride ourselves on the robustness of our overall judging process and aim to uphold integrity at every step.
Our judges this year are Roger Edwards, Kevin Carr and Jo Miller, Peter Le Beau and Andy Couchman. And some categories may have additional guest judges.
They will decide the winners by considering your votes, written entries where appropriate, their industry knowledge and any other relevant information they pick up along the way. The aim is for the results to be as independent as possible – but the real test for us is not the process, but whether the best people and companies win.
Timescales
Voting and entries open – Friday 7th February
Voting closes – Friday 11th September 2020
Deadline for ALL written entries – Friday 11th September 2020
Judging day – 29th September 2020
Shortlists announced after judging
Categories to enter:
Innovation Award
Underwriting & Claims Award
Protection Intermediary of the Year
Individual Protection Adviser of the Year
Best New Product
Young Achiever Award
Health Insurance Adviser of the Year
Doing it Better Award
Unsung Hero Award
Best Care and Support Experience Award
Categories that do not require a written entry:
Personality of the Year
Protection Journalist of the Year
Organisation of the Year
Lifetime Achievement Award
Awards Criteria
Innovation Award
Which company has been the most innovative across the protection and health market over the last year? Which company has shown the greatest desire to move the industry forward through innovation? Please supply details of which innovation(s) you are referring to when entering.
LAST YEAR’S WINNER: Guardian
Underwriting & Claims Award
We have combined underwriting and claims into one category to recognise and reward innovation and improvements in underwriting and claims management. Which provider has the best underwriting process? Which providers are making the best use of technology in a positive way? Which providers are underwriting fairly and paying claims quickly? Which providers make it easier to write new business? Which companies provide quick and easy access to underwriters? Which companies make fair and appropriate underwriting decisions on a consistent basis?
Note: All entries in this category must also include the most recently available claim statistics including paid %s by different product lines (e.g. life, CI, IP) and number and/or value claims paid during that year. Any entries that do not reference claims statistics will be discounted.
LAST YEAR’S WINNER: British Friendly / Holloway Friendly
Protection Intermediary of the Year
This category is for companies, rather than individual people. Which protection intermediary has done the most to drive the industry forward? Which adviser firm is considered to be the best in the market? Which firm would you recommend to friends and family and which one stands out above all others as the protection intermediary of choice?
Note: All entries in this category must also include product splits (e.g. % of business written that is Life only, CI, IP etc) and also the % of business written as indemnity vs non-indemnity.
LAST YEAR’S WINNER: Future Proof
Individual Protection Adviser of the Year
This category is for individual advisers, rather than companies. When voting please think about which individual adviser is not only an excellent protection adviser for their clients but also does more than most to drive the industry forward as well as helping other advisers?
LAST YEAR’S WINNER: Alan Knowles, Cura
Best New Product of the Year
Which new product has made the biggest improvement to the industry over the last year? Which new product has helped customers the most? Which new product is best helping to grow the market? Which new product has helped to raise standards across the industry? We will consider products launched after 1st March 2019 for this award.
LAST YEAR’S WINNER: Guardian
Young Achiever of the Year
This award is open to anyone working in protection or health insurance industry who is under 30 at the time of entry. The person should show an outstanding level of knowledge and commitment in their field, supplemented by any notable achievements over the last year.
LAST YEAR’S WINNER: Charlotte O’Brien, Cignpost
Health Insurance Adviser of the Year
Which company has done the most to drive the health insurance industry forward? Who provides the best advice PMI advice to consumers? Which adviser would you recommend for friends and family for any health insurance related matter?
LAST YEAR’S WINNER: Assured Futures
Doing it Better Award
Our aim is to recognise the company that's getting it right, not only with their products and customer service, but with their commitment to diversity, corporate responsibility, culture, charity, local community and the long term health and well-being of their people. Entries that demonstrate a strong commitment in many or all these areas will stand a good chance of winning.
LAST YEAR’S WINNER: THE EXETER
Unsung Hero Award
We are looking to recognise those people making a real difference to consumers and advisers every day who aren’t in senior management, aren’t in the media or public eye, and aren’t well known in the industry. Entries that demonstrate a truly important role in the customer or adviser journey that is making a really positive difference will stand a good chance of winning.
LAST YEAR’S WINNER: James Dungworth, British Friendly
Best Care and Support Experience Award
This category includes the growing range of added value services that are available to customers through their life and health insurance policies. Everything from GP services and second opinions, through to counselling, rehabilitation and more. Which is the most valuable and why? Which is the most important? Which care and support services benefit do you and your customers value the most?
Note: Where services are outsourced the entry should be from the provider of the service, rather than the insurance company. For example, if ABC Life provides a GP service to its policyholders via XYZ GP services, the entry should come from XYZ GP services.
One entry per company but a written entry can reference services provided to more than one insurer.
LAST YEAR’S WINNER: NEW AWARD FOR 2020
The following awards are decided by votes only and do not require a written entry:
Organisation of the Year
Protection Journalist of the Year
Personality of the Year
Lifetime Achievement Award
Timescales
Voting and entries open – Friday 7th February
Voting closes – Friday 11th September 2020
Deadline for ALL written entries – Friday 11th September 2020
Judging day – To be confirmed
Shortlists announced after judging
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