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5QI Stephen Crosbie, Protection Director,  Aegon

02/11/17 Category: 5QI

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1. What was the first record/CD/download you can remember buying? Spandau Ballet – True (I was a new romantic) 2. What is your biggest pet hate about the world of financial services? Automated telephone services where you can find yourself in an endless loop with no ability to speak to someone or if you do manage to speak to someone they ask you to repeat something you have already said or keyed in. 3. What is your favourite film, and why? Point break, the original with Keanu Reeves and Patrick Swayze. I was big into surfing at the time and was…
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5QI, Iona Bain, Freelance Journalist

04/08/17 5QI

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1. What was the first record/CD/download you can remember buying? Spice by the Spice Girls (from my local Sainsburys) 2. What is your biggest pet hate about the world of financial services? The attitude that young customers aren’t viable and not worth treating in a compassionate way. I was once told by a bank that designing helpful services for us “wasn’t profitable” and that we should design the kind of industry we want to see. Which we are now doing – and hopefully we’ll paint that particular bank out of the picture. 3. What is your favourite film, and why?…
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5QI, Philip Martin, Openwork.

18/04/17 5QI

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What was the first record/CD you can remember buying? Abba Arrival. That dates me. What is your biggest pet hate about the world of financial services? Inteminable and unreadable boiler-plate copy provided with the aim of informing customers. What is your favourite film, and why? Get Carter. Michael Caine never better and Newcastle never more atmospheric. What is currently the biggest issue facing intermediaries in the UK market? Finding routes to engage a new generation of customers who want to engage with advice in different ways. If you could change one thing overnight about the protection industry, what would it…
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5QI, Paul Yates, iPipeline

26/01/17 5QI

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What was the first record/CD you can remember buying? Ian Dury, Hit Me With Your Rhythm Stick. I distinctly remember taking it home and playing the 7” vinyl on my parents’ stereo and starting a love affair with music that still endures to this day. I’m going to see Loyle Carner (hip hop) next month, before he ‘blows up’ (as they say). What is your biggest pet hate about the world of financial services? The constant focus on growing protection market share rather than increasing consumer take-up. Let’s tell everyone who needs protection that they should have it – as…
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5QI: Warren Copp, Pacific Life Re

20/10/16 5QI

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What was the first record you can remember buying? I Don’t like Mondays: Boomtown Rats What is your biggest pet hate about the world of financial services? Scripted phone calls. If you employ people to represent you then at least let them be themselves. What is your favourite film, and why? (Or book, if you prefer) The Great Escape. I wanted to be Steve McQueen. (Still do). What is currently the biggest issue facing reinsurers in the UK market? Commoditisation of reinsurance purchasing. If you could change one thing overnight about the protection industry, what would it be? Make buying…
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