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5QI, Pete Matthew, Meaningful Money

25/06/18 Category: 5QI

1. What was the first record/CD/download you can remember buying? Oh the shame! "My Prerogative" by Bobby Brown and "Rocket" by Def Leppard (much better) both my first singles, bought on the same day in 1988 (I was 13). 2. What is your biggest pet hate about the world of financial services? I hate that too many advisers try and sell themselves on stuff they're not qualified to do, like manage portfolios, and that they start from what they can get out of the clients, rather than what the client wants/needs. 3. What is your favourite film, and why? Tough…
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5QI, Rhys Williams, Quiet Room

21/05/18 5QI

1. What was the first record/CD/download you can remember buying? The first record I ever remember buying with my own money was the 7” single of Do They Know It’s Christmas? by Band Aid in 1984. The first CD I owned was Graceland by Paul Simon.  2. What is your biggest pet hate about the world of financial services? I think we spend so much time talking to each other that we forget what it’s like to live outside that professional bubble. So products don’t always feel designed for people and communications don’t sound enough like people talking. I don’t think…
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5QI, Simon Davis, CEO, Guardian Financial Services

12/02/18 5QI

1.What was the first record/CD/download you can remember buying?  My first record was the single "Highway to Hell" by AC/DC - I wasn't particularly a heavy rocker, but had just got myself my first proper stereo system and wanted something loud to play on it to annoy my parents.  And it was loud! 2.What is your biggest pet hate about the world of financial services? In some respects, it's our own arrogance that we think we know best - we fall into the trap of believing that we have all the answers and just don't listen enough to the needs…
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5QI Stephen Crosbie, Protection Director,  Aegon

02/11/17 5QI

1. What was the first record/CD/download you can remember buying? Spandau Ballet – True (I was a new romantic) 2. What is your biggest pet hate about the world of financial services? Automated telephone services where you can find yourself in an endless loop with no ability to speak to someone or if you do manage to speak to someone they ask you to repeat something you have already said or keyed in. 3. What is your favourite film, and why? Point break, the original with Keanu Reeves and Patrick Swayze. I was big into surfing at the time and was…
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5QI, Iona Bain, Freelance Journalist

04/08/17 5QI

1. What was the first record/CD/download you can remember buying? Spice by the Spice Girls (from my local Sainsburys) 2. What is your biggest pet hate about the world of financial services? The attitude that young customers aren’t viable and not worth treating in a compassionate way. I was once told by a bank that designing helpful services for us “wasn’t profitable” and that we should design the kind of industry we want to see. Which we are now doing – and hopefully we’ll paint that particular bank out of the picture. 3. What is your favourite film, and why?…
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