A secret Lemonade thinker by Zurich’s Peter Hamilton

by Peter Hamilton 10/01/17 Category: Blog

Disruption is a hot topic in most industries these days and there’s no shortage of people queuing up to explain that insurance companies and advisers are on their way out. Many will assume that technology will be the cause of the disruption, whether through ‘blockchain’, big data, wearable technology or alternative developments. Sooner or later, one of the big tech companies will enter our market we’re told, market dominance assured. Google, Facebook, Amazon and others clearly have the data, customer centricity and distribution know-how to make a dent in pretty much any market. That said, I’m not convinced they’ll have…
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Thunderhead: Policies Vs. Customers: Tackling the customer engagement gap in protection insurance

08/07/16 Blog As Euro ’16 plays out (that’s a soccer competition for those over The Pond) in France, The Protection Review Syndicate have published their annual research report on Insurance*. This article commentates on the research, about how the insurance industry is scoring too many own-goals and their fan base is unhappy. It’s a game of two halves so in the next blog we give some recommendations for how the insurance industry can improve their score and go on to become champions. Pre-Match Team Talk The insurance sector is highly regulated, has the challenge of additional market forces such as insurance…
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The Syndicate research: Protection still viewed as expensive luxury

17/06/16 Blog

The Syndicate has released its 2016 research report.  The press release can be seen below and you can download the research synopsis here   PROTECTION STILL VIEWED AS EXPENSIVE LUXURY  A quarter don’t want to pay for protection when it might not be needed Lack of contact allows cover to be forgotten about Comparison sites most popular research tool, but more buy from insurers, banks and advisers The majority would not trust robo-advice Opportunity with younger generation who want more engagement   A report released today (16 June) from The Syndicate, a research arm of Protection Review, shows that a…
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UK households in danger of financial struggle due to lack of preparation for the unexpected

25/05/16 Blog

• One in five (21%) of households unable to survive financially if they unexpectedly lost their income due to long-term illness • Despite concerns, Brits are more likely to prioritise paying for internet connection and mobile phones than life or critical illness cover • More than a third (36%) would resort to raiding their savings if they were unable to work Despite one in five (21%) people admitting their household would not be financially secure for any length of time if it lost its main income through unexpected circumstances, many Brits continue to bury their head in the sand when it comes…
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The Top 5 Claims Challenges for Life, Accident and Health Insurers, by Graham Newman

by Graham Newman 09/05/16 Blog

The challenges facing claims operations in disability and life are tougher now than ever. Advances in technology have expanded the potential of customer interactions and changing consumer behaviours have resulted in a huge rise in the expectations customers, whether insureds, employers, beneficiaries, have of the service they will receive from their insurers. Put these against a backdrop of increasing financial demands and more regulation than ever and we can see that claims departments have to work hard just to stay in the game. It’s not all about overcoming difficulties though; those same developments in technology and the willingness of consumers…
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