The Top 5 Claims Challenges for Life, Accident and Health Insurers, by Graham Newman
The challenges facing claims operations in disability and life are tougher now than ever. Advances in technology have expanded the potential of customer interactions and changing consumer behaviours have resulted in a huge rise in the expectations customers, whether insureds, employers, beneficiaries, have of the service they will receive from their insurers. Put these against a backdrop of increasing financial demands and more regulation than ever and we can see that claims departments have to work hard just to stay in the game. It’s not all about overcoming difficulties though; those same developments in technology and the willingness of consumers…
read more »