Alan Newman wonders just how engaged we are with consumers…
Last week I attended a conference that had been organised by the National Consumer Federation. Its theme was the response of consumers to the credit crunch. It had a very strong line-up of speakers, including: Chris Pond – Director of Financial Capability, FSA David Thomas – Chief Ombudsman, Financial Ombudsman Service Diana Miller – Director, Group Risk & Compliance, L&G Dr Yvonne Braun – Assistant Director, Savings and Retirement, ABI Kevin Brennan MP – Minister of State, Business, Innovation & Skills Lord Lipsey – former Chair, Financial Services Consumer Panel Paul Lewis – Financial Journalist (including BBC’s Money Box) Richard…
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