Expert insight, analysis and commentary across the entire protection industry.
by ProtectionReview 06/08/12
The spectacular opening ceremony of the London 2012 Olympics has stirred an interest from even the biggest couch potatoes among us as Brits start to embrace the games. I’d even go as far as saying many of us have become avid armchair spectators of events we’d never shown an inkling of interest in before. I for one have found myself glued to everything from fencing and canoe slalom, following Tony Estanguet’s gold medal success for France. As team GB starts to move up the medals table, the feel good factor from the games seems to be paying…
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by ProtectionReview 27/07/12
Trust me, I work in financial services There seems to be much happening in the industry centred around the theme of trust. I was struck by the sheers ’guts’ of Shane Mullins, chief executive of Nottingham-based Fiscal Engineers, who is spearheading The Question of Trust campaign which he believes: “…can help the industry win back the support of the general public after the financial crisis and the unethical actions of some of its largest stakeholders”. Good luck mate. The campaign has the backing of the Institute of Financial Planning, among other organisations. "There has been a damaging run on trust…
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by ProtectionReview 12/06/12
Advice - is it worth it? Despite the fact there are good value, affordable, simple, transparent Protection products out there, it still doesn’t look like sales are taking off. Might this have something to do with consumer awareness and lack of trust? But how can consumers access the advice they need and who will pay for it? And in the process how is freedom of consumer access and choice, balanced alongside consumer protection and redress - and all at an affordable cost? Well no one can say now that there is no money in advice, for earlier this month…
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by ProtectionReview 31/05/12
The progress of insurance contract law reform is picking up pace. In March 2012 Parliament approved the Act which will put “proportionate” claims outcomes in black and white on the legislation book. The start date for the application of the Consumer Insurance (Disclosure and Representations) Act 2012 is likely to be in about a year. Will the ABI Code be adjusted in any way to match the law? Another change possibly looms which could have an impact on life insurers. In December 2011 the Law Commission published a Consultation Paper which recommends that insurers also be able to sue the…
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by ProtectionReview 22/05/12
IN THIS DIGITAL AGE DO WE NEED A FRESH LOOK AT SEGMENTATION? We may need to take a fresh look at the way we think about customer behaviour and segmentation. It’s important to do this anyway, but it’s arguably essential to do so now for three reasons: 1. The digital world in general, and social media in particular, are already having a big impact on how consumers source information and make decisions. 2. The economic realities and perceptions for the baby boomers, Generation X and Generation Y are markedly different. 3. A quotation attributed to Mark Twain…
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