Close

Expert insight, analysis and commentary across the entire protection industry.

Neil Sharp shares his thoughts on returning to the industry: Starbucks Life? Costa CIC? Pret PMI?

by ProtectionReview 12/02/13

Starbucks Life? Costa CIC? Pret PMI? I write this short piece as someone who is, to all intents and purposes, re-joining the industry – full-time. I have been working in Financial Services throughout the last 28 (Oh my gosh, how did that happen?) years, but in recent times my specialism has been customer experience consulting and this has required me to work across many sectors looking at how companies can more effectively manage the customer interface. As part of my re-entry, I have been asking a few learned friends what’s been going on, beyond the contact centres and the Twitter…
read more »

Helen Tilley discusses the implications of a recent Employment Tribunal for Group IP

by ProtectionReview 29/01/13

Mr Lloyd v BCQ Limited Employment Appeal Tribunal Judgment.   The Employment Appeal Tribunal judgment in November 2012 in the case of Mr Lloyd v BCQ Limited provides a useful summary of past decisions on how an employer with Group Income Protection can act appropriately if it wishes to dismiss one of its’ insured employees.  Having IP cover does not stifle what an employer can do, but it remains necessary for the employer to act reasonably and with good cause.  If an employee in respect of whom an IP claim has been or may be submitted, is very close to…
read more »

Peter Barnett talks Insurers’ Creed! & Generation Z

by ProtectionReview 09/01/13

My favourite Christmas present was:Insurers’ Creed: Protection World – Protection Past; Protection Present and Protection Yet to Come:  (for Xbox -360, Playstation and Nintendo - £39:99). In the comfort of my own home, I was able to share the virtual experience of illness and unemployment. As I moved through the game levels I saw actual examples of real-life episodes that could happen, and have happened, to people just like me and how the benefit of having Protection Insurance came to my rescue right on cue.  It seemed very real because the game characters had the names of my family and…
read more »

Stephen Walker explores the issue of professional integrity

by ProtectionReview 21/11/12

Professional integrity – what’s that?   There’s been a lot of comment recently on the HI LinkedIn forum regarding the apparent discrediting of brokers by direct sales agents who deliberately bend the truth in order to persuade clients to take a policy direct from the insurer, rather that via the broker.  It would appear that when times are hard, professional integrity and ethical standards are ignored.  But why is this happening; why are industry sectors undermining each other; aren’t we, after all, working to the same end – to build and strengthen the industry?  During my 3 years as AMII…
read more »

Page 42 of 52 pages

First Prev 4041424344 Next Last

Keep on top of industry developments by email