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Expert insight, analysis and commentary across the entire protection industry.

Peter Le Beau wonders what the election was all about…

by Peter Le Beau 07/05/10 Category: Comment

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I don’t know about you but I felt a bit irrelevant during the election campaign. It wasn’t that I expected Gordon Brown to summon me to Downing Street or David Cameron to ask me to compose a blueprint for the insurance industry but somewhere, just somewhere, I would like to feel that someone was concerned with the fact that vast numbers of people are grossly under-insured. Why didn’t we? Well of course pressing the cause of the insurance industry is hardly a vote winner is it and we all know that politicians take most care in presenting the issues that…
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Karin Lloyd ponders whether claims needs to meet technology…

by Karin Lloyd 04/05/10 Comment

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Claims and technology – is it finally time to stop avoiding each other? With my latest £12.99 online order came an email telling me precisely what was going to be delivered and another email telling me the latest status of my delivery and when to expect a knock on the door. If I was waiting for £45,000 to pay off a large chunk of my mortgage from your company, what would I get? There is a lot of talk in the industry about rebuilding trust and engaging with consumers and what better way to achieve this than to make the…
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Peter Chadborn a partner at CBK (Colchester) asks what life will be like post-RDR…

by Peter Chadborn 04/05/10 Comment

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The corridors of power across the protection world are awash with speculation on how distribution will evolve pre and post RDR. One of the biggest concerns is that many IFAs writing protection business will turn their back on this sector in their stampede to become wealth managers. Ironically, the FSA were once concerned there would be a shift in the other direction due to advisers addiction to commission. The former is quite likely, the latter is not. However, I do not think the RDR can be singled out as the catalyst for this potential desertion. There are of course many…
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Peter Le Beau considers life in the wireless world…

by Peter Le Beau 01/03/10 Comment

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A new way of doing business Weeding out some old seminar notes a few weeks ago I was intrigued to see that around the turn of the century (doesn’t that sound grand?!)we were still wondering if this thing called e-commerce was going to affect the way we did business! It seems so ridiculous to think that lots of sages were suggesting that this might be just another passing fad although perhaps the experience of e-commerce was a slow dial-up and a very limited range of interesting web material. I can remember a well known industry figure telling me after a…
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Alan Newman wonders just how engaged we are with consumers…

by Alan Newman 01/02/10 Comment

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Last week I attended a conference that had been organised by the National Consumer Federation. Its theme was the response of consumers to the credit crunch.  It had a very strong line-up of speakers, including: Chris Pond – Director of Financial Capability, FSA David Thomas – Chief Ombudsman, Financial Ombudsman Service Diana Miller – Director, Group Risk & Compliance, L&G Dr Yvonne Braun – Assistant Director, Savings and Retirement, ABI Kevin Brennan MP – Minister of State, Business, Innovation & Skills Lord Lipsey – former Chair, Financial Services Consumer Panel Paul Lewis – Financial Journalist (including BBC’s Money Box) Richard…
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