by ProtectionReview 04/08/17 Category: 5QI
1. What was the first record/CD/download you can remember buying? Spice by the Spice Girls (from my local Sainsburys) 2. What is your biggest pet hate about the world of financial services? The attitude that young customers aren’t viable and not worth treating in a compassionate way. I was once told by a bank that designing helpful services for us “wasn’t profitable” and that we should design the kind of industry we want to see. Which we are now doing – and hopefully we’ll paint that particular bank out of the picture. 3. What is your favourite film, and why?…
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by ProtectionReview 18/04/17 5QI
What was the first record/CD you can remember buying? Abba Arrival. That dates me. What is your biggest pet hate about the world of financial services? Inteminable and unreadable boiler-plate copy provided with the aim of informing customers. What is your favourite film, and why? Get Carter. Michael Caine never better and Newcastle never more atmospheric. What is currently the biggest issue facing intermediaries in the UK market? Finding routes to engage a new generation of customers who want to engage with advice in different ways. If you could change one thing overnight about the protection industry, what would it…
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by ProtectionReview 26/01/17 5QI
What was the first record/CD you can remember buying? Ian Dury, Hit Me With Your Rhythm Stick. I distinctly remember taking it home and playing the 7” vinyl on my parents’ stereo and starting a love affair with music that still endures to this day. I’m going to see Loyle Carner (hip hop) next month, before he ‘blows up’ (as they say). What is your biggest pet hate about the world of financial services? The constant focus on growing protection market share rather than increasing consumer take-up. Let’s tell everyone who needs protection that they should have it – as…
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by ProtectionReview 20/10/16 5QI
What was the first record you can remember buying? I Don’t like Mondays: Boomtown Rats What is your biggest pet hate about the world of financial services? Scripted phone calls. If you employ people to represent you then at least let them be themselves. What is your favourite film, and why? (Or book, if you prefer) The Great Escape. I wanted to be Steve McQueen. (Still do). What is currently the biggest issue facing reinsurers in the UK market? Commoditisation of reinsurance purchasing. If you could change one thing overnight about the protection industry, what would it be? Make buying…
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by ProtectionReview 10/08/16 5QI
1. What was the first record you can remember buying? Kylie Minogue – The Locomotion. Please never ask me that again. 2. What is your biggest pet hate about the world of financial services? Most people working in it are kept so far from the coal-face; they seem to have very little idea of what customers actually want. 3. What is your favourite film, and why? (Or book, if you prefer) The Pursuit of Happyness. An inspirational tale of determination in the face of adversity. 4. In no more than five words, what do you want to achieve with Squared…
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