Expert insight, analysis and commentary across the entire protection industry.
by ProtectionReview 28/01/15
They say that you can divide the whole consumer economy up into something over 100 separate sectors, from Alcoholic Beverages through to Yellow Fats (no Z). And when you do, and you examine them all, you’ll find that there isn’t a single one in which the cheapest brand is the market leader. Yes, certainly, in every sector you’ll find some consumers who take pleasure, or something, in buying the cheapest. But I myself am not one of them, and I daresay you’re not either. If I suggested we meet for lunch in the cheapest restaurant in town, and came to…
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by ProtectionReview 23/01/15
Paul Jenkins, Medical Director of the European Scanning Centre, one of the UK’S leading diagnostic imaging centres, based in Harley Street, explains why standard health checks can give insurance clients a false sense of security. We set up the European Scanning Centre 12 years ago because it was clear that the technology was becoming available to give us an extremely accurate insight into our current and future health. When most people say they have been for a check-up and given a clean bill of health, they are usually referring to a basic GP assessment that looks at blood pressure and…
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by ProtectionReview 17/12/14
Pensions and retirement have been hogging the limelight ever since the Budget, but that doesn’t mean protection insurance needs to be left in the shade. However, those involved in marketing, selling and advising on protection may need to adjust their thinking as people’s financial lives are taking on a rather different shape. Actually two big changes are not directly pension related, but simply reflect the changing shape of the economy. The UK has seen a painful squeeze on incomes certainly in some service industries and the public sector, while there has also been a vast increase in self employment. Both…
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by ProtectionReview 17/12/14
Most companies of any size boast the existence of a Customer Care department. Counter intuitive though this may seem, I think this is a flawed policy; it is either so in cultural terms or in the naming of the department. Putting the customer, in most organisations the only source of income, at the centre of the business is fundamentally a cultural issue. How do the CEO and fellow directors view the customer? If customers are not at the heart of the business they will, inevitably, be detached from the thinking of the body of the organisation. They will be something…
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by Alex Hearn 14/11/14 Quizzes
Iain Clark, Distribution & Marketing Director, British Friendly What was the first record you can remember buying? I actually bought 2 on my first trip to HMV. My first record was Blondie, Hanging on the telephone. A brilliant song that I think stands the test of time. The second was Rat Trap by The Boomtown Rats. God I feel old now! What is your biggest pet hate about the world of financial services? Complexity. What is your favourite film, and why? It’s a…
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