Expert insight, analysis and commentary across the entire protection industry.
by ProtectionReview 26/07/11
In Karin Lloyd’s Protection Review blog last week: http://protectionreview.co.uk/blog/article/karin_lloyd_considers_the_role_of_brokers_in_claims she promoted the merits of enabling distributors to engage more with the claims process. Karin reported that; “In a recent global survey of claims technology (conducted jointly with www.SelectX.co.uk), we found that 73% of companies worldwide don’t have facilities for distributors to see claim status or other relevant information, even if the claimant is happy for them to be involved”. I am amazed that this is so. I was also staggered to learn from Karin that only 51% of companies worldwide collect feedback from claimants and even fewer from distributors. This…
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by ProtectionReview 20/07/11
The refrain I constantly hear from people on a conference platform is ‘it’s all about the claim, we’re selling a promise’; the refrain I hear from claims people is ‘we don’t get to go to the ball because we’re not at the front end’. So somewhere along the line, wires have become crossed or even completely disconnected and everyone is so wrapped up in their own busy day-to-day world, reconnecting them doesn’t seem to be top of the agenda. Perhaps one place we could start is to ask ourselves how claims teams could help IFAs to demonstrate the value of…
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by ProtectionReview 13/07/11
What are you like when it comes to RELATIONSHIPS? To what extent does your personality shape your relationship behaviour(s) ? Are you consistent or something of a chameleon? Of course, relationships come in all shapes and sizes. There are intimate relationships, family or kinship relationships, close friendships, acquaintanceships, forced relationships, relationships of convenience and relationships based on a special interest. You can probably think of others. How do you behave with respect to each of these relationship types? Which characterises your relationship with money? Why do I ask this? Because of the work that I do I…
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by ProtectionReview 06/07/11
June 2011: Interview with Marius Barnard Marius, it is a great pleasure and privilege to interview you for the Protection Review . Many people still speak with huge affection of your address to us in 2007. Did you enjoy that occasion? Peter, thank you. It was amazing. Made more so by having my wife and eldest daughter there. It was a defining moment. You have had a long and distinguished career-did medicine always beckon you? Yes. My father was a missionary and he taught us to love your neighbour and to have compassion for the underprivileged, the sick…
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by ProtectionReview 05/07/11
Nick Homer, Proposition Development Manager, Protection Proposition Team, Zurich UK Life asks: Protection Gap - Is the ‘awareness’ barrier lifting? To those of us working in the protection industry the reasons why many people do not purchase cover are well documented. ‘Awareness of the need’ is often top of the list, and research amongst consumers supports our belief that they often do not appreciate the financial risks they face should they suffer a critical illness or a long-term incapacity. It’s certainly true that public awareness remains a fundamental issue for the industry and it should continue to…
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