PODCAST: Roger Edwards talks to John Lappin about the challenges facing the protection market
http://www.space03.co.uk/public/podcasts/RogerEdwards.mp3
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Expert insight, analysis and commentary across the entire protection industry.
Stephen Walker explores the issue of professional integrity
Professional integrity – what’s that? There’s been a lot of comment recently on the HI LinkedIn forum regarding the apparent discrediting of brokers by direct sales agents who deliberately bend the truth in order to persuade clients to take a policy direct from the insurer, rather that via the broker. It would appear that when times are hard, professional integrity and ethical standards are ignored. But why is this happening; why are industry sectors undermining each other; aren’t we, after all, working to the same end – to build and strengthen the industry? During my 3 years as AMII…
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Lucian Camp considers innovation in the protection industry
Have you checked out Westpac New Zealand’s wonderful Impulse Saver smartphone app yet? If not, you really should, at http://www.westpac.co.nz/branch-mobile-online/while-you-re-mobile/impulse-saver-for-iphone-app/. Meanwhile, though, allow me to explain. Starting from the brilliant insight that in this consumerist world impulse spending is a whole lot easier than impulse saving, Westpac came up with an idea which goes some way to levelling the score. The app consists of a bloody great big red button on your phone’s screen, and every time you press it a predetermined amount - $5, $10, $20, whatever you’ve selected – is transferred from your current account into your Impulse…
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Michael Kelly of FINEOS discusses Distributed Claims Handling
Distributed Claims Handling? FINEOS held its annual Global Claims Summit recently at which Peter Le Beau provided a very insightful and well received presentation about achieving Customer Service excellence in Claims. What I find most worthwhile, in addition to the formal presentations at an event like this, is the many sidebar conversations that can be had with people from organisations around the world and understanding the trends and pressures affecting those organisations and what innovations are driven out as a result. Due the nature of the conference, the focus is typically around lack of system investment in the Claims…
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Dean Mason considers the implications of MMR for the Protection Industry
So the Mortgage Market Review is finally upon us and we've still got around two years before it is fully implemented, but what does it all mean and are there implications for the protection industry? Significantly, the responsibility for whether a borrower can afford their mortgage (now and in the future) and whether those having an interest only mortgage have a credible means of repaying the capital now lies in the hands of the lender. Clearly this takes empowerment for managing a sizeable chunk of the household budget away from the individual or couple and this, in theory would impact…
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